FAQ
Frequently Asked Questions.
The five things Treasure Coast buyers ask before requesting a scope quote — pricing, who shows up on the job, supplies and equipment, the post-construction final clean, and the windows for scheduling. Short, direct answers in the same voice as the rest of the site.
The short answers
Five buyer objections, addressed.
The same five questions show up on almost every walk-through. Here’s how the scope, the crew, and the schedule actually work — so the bid you ask for is the bid you sign.
- 01
How does Heronmark price a job — by the hour or after a walk-through?
Every quote starts with a walk-through, on-site or by photo. We measure square footage, surfaces, fixtures, and cadence so nothing is bid on a guess, and so hurricane-season prep and sandy-soil lots are priced into the scope. You get one scope-defined bid on one sheet — never an open-ended hourly invoice. The number you sign is the number on the invoice, and the scope it covers is what gets walked through on sign-off.
- 02
Who actually shows up on my job — the owner or a subcontractor rotation?
Same name on the estimate, same name on the invoice. The owner is the dispatcher, the crew lead, and the one who runs the walk-through and the sign-off — no call-center rotation, no handoff to a "supervisor on shift," no subcontractor roulette. When you call Heronmark, you reach me, and the same name that quoted the scope is on-site for the work.
- 03
Are supplies and professional-grade equipment included in the bid?
Yes. The bid includes consumables, commercial-grade vacuums (HEPA-filtered), a low-moisture microfiber system, floor machines, and the cabinet-interior kit for post-construction turnover. Specialty supplies — stone-specific sealers, low-VOC coatings, construction-specific adhesives — are itemized only when the scope calls for them, so the base scope stays on a single bid line and the add-ons are explicit, not buried.
- 04
What does a post-construction final clean include, step by step?
Every build walks the same six-step handoff so nothing is missed and the first walk-through is the last. The scope list: (1) drywall-dust cycle and debris haul-off, (2) fine-detail wipe-down of fixtures, window tracks, and cabinet interiors, (3) HEPA vacuum tracks on every floor and surface, (4) mop and polish on hard floors with the right solution for the substrate, (5) paint and adhesive residue removal from trim, glass, and hardware, and (6) final walk-through sign-off with the GC or property manager before we leave the site.
- 05
How far out do you book, and how fast can a one-time job start?
Scheduling is split into two windows. Recurring accounts — commercial, residential, and short-cycle vacation-rental turnovers — typically start within 7 to 14 days of a signed scope, so the cadence we quote is the cadence we keep. One-time and post-construction jobs carry a typical lead time of 5 to 10 business days, subject to scope size, trade stage, and where the build is on the ready-for-occupancy clock. Either way, you'll have a real start date on the bid, not a vague 'we'll let you know.'
Ready when you are
Send the scope. We send the bid.
One email gets you a walk-through or a photo review, a scope-defined bid, and a start date. No salespeople, no call center, no open-ended hourly invoices.